How long does delivery take?
Local delivery is within 1 to 3 working days. International delivery will take 3 – 5 working days. You will receive an update on the delivery status of your order.
Can we self collect?
Yes! you can purchase from our online store and select self collect during the checkout. You can refer to our self-collecting procedure page.
I have a problem with my order
Our customer service representatives are more than happy to help you. Email us at sales@todak.com or call +603-8603727.
Do you restock items?
You will be notified by email when your order ships, this email will include the shipping carrier and tracking number. If you’re not sure whether or not your order has shipped, you can check the status of your recent orders in My Account. You can also track your order by calling us at +603-8603727, Open 9am – 6pm during weekdays. Tracking information may not be available until the following business day.
Do you restock items?
Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
Any instalment plan available?
We do provide instalment plan for our gaming chairs only if you purchase from our Shopee store. 0% instalment options up to 12 months tenure are available for Public Bank and Maybank credit card holder.
Where is Todak Showroom located?
Our showroom is located at No.10, Jalan Autoville 3, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor, Malaysia. We open at 9.00am – 6.00pm on every Monday – Friday, except for Public Holidays.
Where are your physical store located?
You can check the addresses here
Do I need to create an account to make a purchase through website?
Yes, you do have to create an account at our website to purchase item, make payment and track your order.
What method of payment do you accept?
We currently accept payment through direct bank transfer, PayPal and credit card.
How do I apply for coupon?
During checkout, you may key in the coupon code and click apply accordingly.
Is there additional cost will be added once I checkout?
The price of the products is as per listing, any additional cost such as service tax is already included in the price. Optional discounting does not exist unless otherwise promoted. However, customer still need to pay for shipping fee.
When will you process my order?
Orders are mostly be processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.
How to cancel my order?
You need to call +603-86037272 as soon as possible so that we will not proceed with your order.
What if the product received are defective?
You are more than welcome to contact our customer service representatives through call +603-86037272 . You can email us at sales@todak.com.
Can I return or exchange my order?
You may refer here, or else you can contact our customer service representatives through call +603-86037272 or by email at sales@todak.com.
How to collaborate with Todak Culture?
You may send us your details through email at sales@todak.com and we will forward your enquiries to the respective person.
I didn't find the answers I'm looking for.
Feel free to reach out! You may contact us via call +603-86037272. You can also send us an email at sales@todak.com. We usually reply within 24 hours on weekdays because we do not operate during weekends.